Returns & consumer rights

No voluntary 30-day offer

We do not offer a voluntary 30-day return period. This does not limit legal cancellation, withdrawal, refund or defective-product rights.

EU distance purchases

EU consumers generally have 14 days from receiving goods to notify the seller of withdrawal, without giving a reason, subject to lawful exceptions. You then generally have 14 days to send the goods back. To withdraw, send a clear statement identifying your order and your decision to cancel to the seller contact supplied with your order. A form is not mandatory.

The seller must refund eligible payments, including the least expensive standard outbound delivery charge, within 14 days of withdrawal notice, and may withhold reimbursement until goods or evidence of return are received where permitted. Refunds normally use the original payment method. You only bear direct return costs if informed before purchase. A deduction for diminished value is only permitted where handling exceeds what is necessary to establish the nature, characteristics and functioning of the goods.

Faulty, damaged or incorrect goods

Contact the seller with your order details and the problem. Mandatory repair, replacement, price reduction or refund rights apply as provided by law, without shifting legally required costs to you. New goods in the EU have at least a two-year legal guarantee, with longer national protections where applicable; Portuguese consumer law generally provides three years for new movable goods. No store policy overrides those protections.

North American consumers

Cancellation and refund rights differ between US states, Canadian provinces/territories and Mexico. Applicable distance-selling, defective-goods, warranty, disclosure and delay rights remain in force. This policy does not assert a single return period for all North American customers.

Return instructions

A verified support email and returns address must be provided before orders are accepted. Do not send goods to the location ‘Lisbon, Portugal’ alone; it is not a return address. The seller must supply usable return instructions without obstructing statutory withdrawal.